Customer Support
Questions about a booking, payment, or worker? Our support specialists are available seven days a week.
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We're here to help you
Reach out to the right team below or complete the message form. We'll get back to you within one business day.
Partnerships
Collaborate with ERUS to support communities, property portfolios, or business operations at scale.
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Explore roles in operations, engineering, design, and customer success across South Africa.
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Request company information, interviews, or brand assets. Our communications team will respond promptly.
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Fill out the form and we'll respond within one business day. For urgent issues, call the number above.
Frequently asked questions
How quickly will the support team respond?
Support specialists reply within one business day. For urgent booking issues, call or message us in the ERUS app for priority assistance.
Can I manage bookings without calling support?
Yes. The ERUS app and Help Center let you reschedule bookings, update addresses, and review invoices at any time.
Do you offer business accounts for multiple locations?
Enterprise customers can request a dedicated success manager, consolidated billing, and role-based dashboards across properties or offices.
How do I report a safety concern?
Use the safety tools inside the ERUS app or contact support immediately. Incidents are reviewed 24/7 by our safety operations team.
Need more guidance?
Explore the ERUS Help Center
Find step-by-step guides, answers to common questions, and resources for both customers and ERUS professionals.
Visit Help Center